I believe that there is a simple formula to keep customers coming back to buy our band saw blades:
Orders that come in via our online store go directly into our system, and are then routed to one of our several weld centers across the USA. In addition, a customer can phone or email-in the order, and it can also be entered by a Customer Service representative. We are always happy to help a customer set up a online account; simply call us for assistance at 877-501-7297. If you call in to the customer service line you simply need tell us what material, what length and teeth, and how many. We will then get to work welding your bands. Of course, no matter what order size or width of band, we always try to ship it the same day. A 50-piece band order takes longer to fill than a 20-piece weld-to-length band saw blade order so be sure to allow for lead time on your larger orders. Also, make sure that you order the correct length! “Check twice and order once” on welded band saw blades. They are non-returnable if the length is wrong. If you have a rush, call customer service by noon for same day shipment. If you are like many people and don’t realize you have a rush until the saw operator tells you it’s a rush, call us as soon as you can; we will work with you right down to your preferred method of shipping to get the order to you as soon as possible.
We are trying to build the worlds finest band saw blade company, and prompt shipping is a big part of it. If you have any issues, please call and let us know. We are eager to hear about them and will always strive to provide you with world class service.